Hey there! Whether you’ve got a question, a suggestion, or just want to say hello, we’re all ears. At xiaoohenppddmmp Holdings, we genuinely believe that every message matters—because, well, it’s how we’ve grown over the years.
Fun fact: Our founder still replies to emails personally when time allows. It’s a little tradition that started back when we were just a tiny team working out of a shared space in Melbourne. One customer’s feedback about our packaging led to a complete redesign—and that’s the kind of impact your words can have.
Prefer email? We do too. It gives us time to craft thoughtful responses. But if you’re in a hurry, try calling—our team in Melbourne is quick to pick up (though sometimes they’re juggling coffee and keyboards, so bear with them).
Oh, and if you’re wondering about live chat—we’re testing it out! Look for the little icon in the corner. It’s manned by real humans, not bots, which means you might even get a joke or two.
Here’s the thing: We don’t just sell products; we build relationships. That time a customer told us our checkout process was confusing? We revamped it the next week. Your input shapes what we do—so don’t hold back.
Not sure where to start? Try this:
P.S. If you’re reaching out about partnerships or wholesale, mention “koala” in your subject line—it’ll get you to the right team faster. (Inside joke from our early days.)
