You may cancel your order before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that cancellations cannot be processed once the order has been dispatched from our warehouse. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Items that are damaged, altered, or missing original tags will not be accepted for return. Please ensure the product is securely packaged to prevent damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. The exact processing time may vary depending on your financial institution. Please note that shipping fees are non-refundable unless the return is a result of our error. For items purchased during promotional periods, only the final sale price will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some financial institutions may require additional processing time. If the refund still does not appear, please contact your bank or credit card company as there may be a pending transaction. If after these steps you still have not received your refund, please contact our customer service team with your order details and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xiaoohenppddmmp Holdings
Address: 37 Collins Street, Melbourne VIC 3000, Australia
Phone: +61 3 8642 5719
Email: [email protected]
